Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

We accept Visa, MasterCard, Discover and American Express credit and all major debit cards for your convenience.

Yes, you will! After placing your order, you will receive an order confirmation via email. Each order starts to be processed 24 hours after it is placed. Within 72 hours of you placing your order, you will be informed via email of the outcome and the directions to start processing your deposits or payments.

Please visit our "terms of use" page for more information on cancelling policies

 Of cause bring you prescribed medications with you during your safari.

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Delivery times will depend on your promptness in making your initial deposit. Once payment is confirmed your order will be processed within 72 hours. Confirmation email can be expected any time there after.

Wear casual but comfortable clothes

Casual, comfortable clothing is suitable throughout the year when on safari. Whilst you may elect to start a completely new safari ‘wardrobe’ it is really not necessary to look like an extra on the set of Out of Africa! Apart from selecting reasonably neutral or ‘non-bright’ colored clothing, safari-wear is generally casual and practical. Be sure you take clothes that you feel comfortable in – especially when it comes to your walking/hiking boots. The newer quick-drying fabrics, shirts with ventilation and trousers that convert into shorts are all worth considering.

Minimum clothing To Pack per safari
  1. 2 pairs khaki cotton pants (jeans are rather hot)
  2. 2 pairs sturdy shorts.
  3. 2 long sleeved shirts (for sun protection as well as warmth).
  4. 1 light sweater or sweatshirt.
  5. 1 lightweight, waterproof windbreaker.
  6. 1 or 2 pair sturdy walking or hiking boots or running shoes.
  7. 3-5 short-sleeved shirts or T-shirts.What To Pack for Your Safari

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Mostly, all traveling water is distilled and packaged in sealed bottled from the shop. Tap water is purified and safe to drink at hotels, inns, lodges and other public places. Remember water is a scarce resource, especially in this drought-stricken country, so please be respectful and help to conserve it.

Click here to learn more about available safari tours and watch videos 

No, an account is not required however creating one provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

Currency and exchange

Kenya operates in Kenya shillings and the exchange rate differs depending on the place of exchange. We recommend exchanging your currency at the Bureau exchange at places inside the airport prior to exit. There is no restriction to the amount of foreign currency a visitor may import provided that it is exchanged through authorized dealers only.

Use of credit cards

Well known credit cards are widely accepted in Kenya, but to a lesser extent in Tanzania. U.S. dollars and travelers cheques are the most widely accepted form of payment. It is a legal offense to deface local currency.

Local Banks / Banking

Banks in Nairobi and other large towns open from 9am-3pm Monday to Friday and 9am-11am on the first and last Saturday of each month.
24 hours access to your account can be facilitated by the 70 ATMs countrywide. Barclays Bank has over 40 `Barclaycash` ATMs located within the cities of Nairobi and Mombasa; and other major towns. Banks in Mombasa and the coastal areas open and close half an hour earlier. Some banks at the international airports open round the clock every day as do the new foreign exchange bureaux.

Click here to learn more about available safari tours and watch videos